The majority of our consultants have extensive hands on facility management experience supporting complex operations.

This practical knowledge coupled with understanding and sensitivity to staff leadership and management issues is a hallmark of our approach. In all of our engagements, we work to transfer knowledge gained from each assignment.

Since its founding in 2003, MacKnight Associates is honored to have supported a variety of customers through many challenging assignments including:

  • Facility Management strategic sourcing including RFP development, scope development, supplier evaluation, scoring models and implementation planning
  • Development of organization-wide maintenance strategy, identification of cost savings, and development of strategies and tactics for out-tasked vendor optimization
  • Complete organizational assessment of a public employees union procurement department with recommended structure, position content, and procurement processes
  • Procedure development, process mapping, and documentation
  • Strategic sourcing for a flagship research and development facility as well as development of customized supplier management training for the corporate facilities management team
  • Serving as independent third party for clients in their contract governance and performance management of integrated facility management service providers. Activities included meeting facilitation, inspections, operational audits, and development of key performance indicators.
  • Mail/Reprographics facility management services and equipment sourcing
  • Strategic sourcing for Integrated Work Management Systems (RFP development, selection criteria, weighted scoring models, implementation planning)
  • Facility/Asset Management organizational assessments
  • Development of US Government Agency Asset Management Plan to comply with Executive Order 13327
  • International Services: Evaluation of third party outsourced FM services including full operational, cost, staffing and process review of twin 42-story high rises along with a 600-acre mixed-use development
  • Strategic sourcing and of Environmental Management Services for an international financial organization
  • Development of business continuity plans for corporations and non-profits.
  • Assessment and evaluation for an international firm of the suitability of adopting an asset-based maintenance strategy modeled after the United Kingdom approach. Activities included recommendations for maintenance approach, strategic sourcing, and preventive maintenance.
  • Call Center /Help desk assessment activities including: service delivery strategy, work flow, processes, procedures, IWMS utilization, customer satisfaction, customized scripts, and Automatic Call Distribution system utilization
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