Operational Efficiency
Facility Managers are constantly faced with delivering more for less. As a support service to the organization they sustain, Facility Management Departments are being asked to take on new services and new assets/buildings, keep up with evolving skill set and staffing requirements, and at the same time reduce their expenses. MacKnight Associates assists their clients with a goal to identify the best elements of committed staff while positioning Facility Departments to move effectively into a future which required updated skills; increased focus on facility appearance and continued partnership with the parent organization. Our evaluations are as much about change management, performance, and leadership as they are about savings opportunities.
A hallmark of MacKnight Associates’ approach is our focus on quickly understanding the unique challenges of each client’s operating environment and our ability to provide them with forthright assessments, focused strategies, and practical implementation plans.
Strategies
- Alignment of facility strategy with organization’s long-term goals & objectives
- Perform extensive interviews with customers & stakeholders
- Detailed interviews of all facility staff to assess supervisory and technical skills and identify procedural and process issues as well as develop department/individual training recommendations
- Job shadowing to assess inefficiencies and staff skills
- Performed a comparative staffing analysis and detailed labor needs analysis
- Analysis of staff scheduling and work distribution
- Assessment of job and staff safety policies and procedures
- Workflow process analysis including, but not limited to, corrective work, preventive work, check-in/-out procedures, and custodial work
- Identification of suggested Key Performance Indicators and best practices
- Develop immediate, near-term, and long-term recommendations